Terms of Service

1. The service

OneTapHost provides a 4-button panel and connection box installed in each of your rental units, together with a mobile and web application that records button presses and, on the Pro plan, manages cleanings, staff, property files and maintenance.

2. Account and eligibility

The service is sold to businesses and professional property managers. You must be at least 18 years old and provide accurate billing details. You are responsible for the accounts you create for your team and for the activity carried out under them.

3. Plans, billing and volume pricing

Plans are sold per unit, per month, excluding VAT, on Essential or Pro. Monthly billing can be cancelled at any time and ends at the end of the current month. Yearly billing covers twelve months, is 20% cheaper and renews automatically for a further twelve months unless cancelled before the renewal date.

The price per unit follows volume tiers (1–10 and 11–25 units); the whole portfolio is charged at the rate of the tier it reaches. Above 25 units, pricing is agreed on a call. Current rates are shown on the pricing page and may change for new terms with prior notice.

VAT is added at checkout according to your country and is not charged where a valid EU VAT number is provided. Adding units adds them to your next invoice at the tier rate applicable to your new total, and a kit is shipped for each new unit.

4. Free trial

New customers may use the Pro software free for 14 days without providing a payment card, limited to 5 units and 5 team members. Physical buttons are not included during the trial, so guest check-outs and measured cleaning times are unavailable until a kit is delivered. At the end of the 14 days the account becomes read-only: data is retained and access is restored on subscribing. One free trial per company.

5. Hardware

One hardware kit per subscribed unit is included at no cost and is covered by a lifetime warranty: a faulty button or box is replaced free of charge. They function only while a subscription is active and resume working if you subscribe again.

6. Acceptable use

You may not resell, reverse-engineer or tamper with the hardware or the software, use the service unlawfully, or attempt to disrupt it for other customers.

7. Data and privacy

We process personal data as described in our Privacy Policy. We never ask for or store your Wi-Fi password: it is entered directly on the connection box and stays on your network.

8. Availability and support

We aim to keep the service available at all times but do not guarantee uninterrupted operation. Support is provided by email at info@onetaphost.io, normally answered within one business day.

9. Liability

OneTapHost is an operational tool, not a safety or security system. To the extent permitted by law, our liability is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses.

10. Termination

Monthly plans may be cancelled at any time and end at the end of the current month. Yearly plans run for their twelve months and renew automatically unless cancelled before the renewal date. We may suspend or terminate an account for non-payment or for a serious breach of these terms.

11. Governing law

These terms are governed by the law of the country in which OneTapHost is established, and disputes are subject to the courts of that jurisdiction.

12. Contact

Questions about these terms: info@onetaphost.io.